Data Sharing Policy

Here details any software or scripts your data may come into contact with once you have inputted it on to our website. With each platform, we have detailed which of your information is processed, for what reasons, how it is collected and how long the data will be stored. Where possible, we have provided this information in detail with a link to third party websites privacy policies. Upon request, we are able to provide more information on these services.

Payment Providers

When a payment is made on www.dyemyhair.com , we provide the following Payment providers with the following information regarding your order.

Sage Pay: once an order has been completed successfully with an online payment, we provide Sage Pay with a customer’s:

billing/delivery address
name
email address
phone number
order total

At no time during this transaction is Dye My Hair able to see or hold payment information. View the Sage Pay Security Policy here.

PayPal: once an order has been completed successfully with a PayPal payment, we provide PayPal with the specific customer delivery name and the delivery address. No payment details or information is visible to or stored by, Dye My Hair. View the PayPal Security Policy here. This is the only information passed on to PayPal from Dye My Hair.

delivery name
delivery address

Amazon Payments: once an order has been completed successfully with Amazon Payments. Our system sends Amazon the total order value. All the customer details and payment information is stored by Amazon. View the Amazon Payments Security Policy here. At no time does Dye My Hair hold or see the payment information. This is the only information passed on to Amazon Payments

order total

Courier & Returns Companies

Couriers: When the order is dispatched from our warehouse, the following couriers are given ordered product(s) information, customer’s delivery address, name, email and phone number. This ensures the fast and speedy delivery of items dispatched from our distribution centres. Please find our listed couriers below and see their individual privacy policies for more information on data storage and retention times.

Aramex: This software holds order information so that customers can easily request a return. This software holds the order information (such as order number, delivery address, customer name, email address and phone number) for customers from the following countries: AT, BE, DK, FI, FR, DE, IE, IT, LU, NL, ES, SE and US. Read the Aramex Security Policy here.

Web Analytics Tools

To aid the continual growth of Dye My Hair as an online web store, we have the following third party scripts running in the background. These scripts are able to record and monitor data regarding customer behaviour and how they interact with the website.

Google Analytics: This software is used to track customer behaviour as they enter and use our site. The analytics tracking code is placed on every page on our site and can record information including, but not limited to, the following dimensions:

User Location
User Gender / Age Range
User Device Type
User IP Address
It can also monitor the following behaviour and interactions within the site.
Search Terms Used To Find The Site
Pages Used To Enter / Exit The Website
Page Metrics (time on page/number of pages visited)

We send Google Analytics the following information about our products and order information to aid with ecommerce tracking: Order ID, Order Total Value, Product SKU, Product Name, Product Category and Product Price. Please see Google’s Privacy Policy for more information on your data and Analytics. See Google's Privacy Policy here.

Google AdWords: This tracking code is used to track whether or not a customer makes a purchase after clicking on a sponsored advertisement. All data remains anonymous, and metrics are solely taken from a customer’s visit to our website. This includes information including, but not limited to, the following:

Search Terms Used To Find The Website
The Specific Ad Clicked On
Whether Or Not The Visit Converts Into A Sale

Bing AdWords: This advertising service receives the cookies from a customer visit which can indicate whether or not a customer visiting a site has made a purchase. All information retrieved from browsing session cookies are anonymous and non-identifiable. See Bing AdWords Privacy Policy here.

Hotjar: Dye My Hair uses this software to record a customer’s interaction with our online checkout process. Whilst visual mouse movements and clicks are displayed, data entered into forms are not collected and identifying information is redacted from the recording. Each user is assigned a unique ID which keeps the customer anonymous. This ID is saved with the recording and kept to help monitor returning customers. All captured information is stored on Hotjar’s external secure servers, which is then deleted after 365 days. For more information, please visit their Data Safety, Privacy & Security page. See Hojar's Privacy Policy here.

New Relic: This software tests performance metrics which times all of the internal functions and queries that run in the background of the Dye My Hair website. It can also test page loading speeds. This deals with zero user information, and any results which are stored are only held for three weeks.

Our Data Processors

Our information is held on servers at Black Banana Internet Ltd, as the orders are processed and sent via their distribution centre.

CBR: The internal stock management system holds a copy of the customer billing / delivery address, customer email address and phone number. This allows them to print the postage label for the package to be sent.
BB Order Picker: The internal picking system stores ordered product(s) information, customer name, delivery address, email address and phone number. This acts as way of referencing that the correct products are being taken out of stock for the correct customer orders.
BB Dispatch: This internal software allows them to monitor the successful dispatch of orders. It also stores ordered product(s) information, customer name, delivery address, email address and phone number.

Additional Software

MaxMind: This service performs MinFraud fraud screenings on customer transactions. This information is used to screen the transaction for fraud, and to calculate a fraud score. We can use this information to avoid chargebacks or sending fraudulently purchased goods.

The following information is sent to MaxMind when a transaction is made on the website.

Device Information
IP Address
User Agent
Language
Session ID
Transaction ID
Unique Customer ID
Billing / Shipping address
Payment Method
Order Value
Success / Failure Status of the Transaction

With this information, the service returns to us a report that details the results of its checks. It can analyse the data to give an indication of whether or not the provided information is true or false. MaxMind can store this data to ensure the information provided by us is both valid and aligns with the details provided by other clients. Please see the MaxMind website for more information here.

Google Trusted Stores:

We send order information to Google Trusted Stores to help the successful sending of online store requests. It allows customers to review the company and a specific product. This helps future customers make an informed decision about their purchases. The following information is provided to this service:

Customer Email Address
Country Of Purchase
Order ID Number
Product ID
Product SKU
Product Name
Product Price
Total Order Value
Quantity Of Products Ordered
Total Discount Values
Total Shipping Costs
Date Of Shipping / Recorded Delivery

This list includes all the platforms your data could be stored when you input information into www.dyemyhair.com .For more information about our commitment to GDPR legislation please click here to see our dedicated GDPR information page.